Outsourcing Services
Efficient. Scalable. Reliable. — Outsourced IT Services by Gigansoft OÜ
At Gigansoft OÜ, we provide comprehensive Outsourcing Services designed to optimize your IT investments, reduce operational overhead, and ensure constant system reliability — whether your organization needs full IT department support or targeted technical expertise.
🔧 What We Offer
✅ 24/7 Remote & On‑Site IT Support
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Proactive ticket and incident management
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SLA-backed response and resolution times
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Windows, Linux, macOS, networking, and hardware support
✅ Infrastructure Management
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Virtualization (VMware, Hyper-V, Citrix)
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Server, storage (SAN/NAS), and network administration
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Active Directory, Exchange, and Linux systems
✅ Helpdesk & User Support
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Multi-channel helpdesk: phone, email, chat, portal
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Tiered support model: Tier‑1 triage, Tier‑2 escalation
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End-user training and documentation
✅ Cloud & Hybrid Management
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Azure & AWS administration and billing optimization
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Migration planning and cloud-native workload deployment
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Hybrid setups with on‑prem integrations
✅ Security & Compliance Services
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VPN, firewall, IDS/IPS administration
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Antivirus, patching, backup, and DR strategy
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SIEM monitoring, vulnerability scanning, DLP enforcement
✅ Project-Based Support
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Migrations, upgrades, server builds
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DevOps support on-prem and cloud
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Help with infrastructure automation & scripting
🌟 Why Outsource with Us?
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Cost Efficiency: Scale support without hiring overhead
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Skill Access: Gain specialized IT expertise on-demand
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Reliability: Redundant support with clear SLAs
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Focus: Let your team concentrate on core business
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Compliance: Knowledgeable about KVKK, GDPR, ISO 27001
🧭 How It Works
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Define – Scope your needs and SLAs
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Plan & Onboard – Credential setup, access, and ticketing tools
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Operate – Deliver full support and maintenance
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Measure – KPI monitoring and monthly reporting
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Optimize – Regular reviews and continuous improvement
📈 Business Outcomes
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Reduced downtime & faster incident resolution
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Optimized IT resource usage
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Consistent updates and patching
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Clear visibility with performance reporting
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Reliable disaster recovery readiness